[Chris567]

Having never even used a Blackberry or the BES software I was charged with the task of taking our old BES server offline and setting up a new one.

The BES server uses exchange and Active directory to store user information for 2 users.

The users were removed from the old server and I also said yes to the option to remove blackberry information for the selected users from the mail system.

The Blackberries were wiped in order for the policy to be successfully accepted.

Upon reactivation of the blackberries, users where able to send & receive emails but there are no other personal preferences and data present; ie ringtones, documents, pictures, old emails etc.

My question is, where is this data backed up and can it be retrieved? What gets stored by the BESMgmt database? What gets stored by Active directory? Should the users have been backing up using the desktop software?

Any help with this would be appreciated as I'm starting to stress out.

[gibson_hg]

User settings are stored on both the BB and the BES database as part of the wireless back.

Seeing as the users are no longer on the old BES and you cleared the BB info from the mailbox, they won't get it back

The only way you could have saved the info would be to back up each device and restore the content database.

As of they have to set everything again and get any ringtones they may have lost.

The wireless backup of the BB's do not backup any data as well, only user settings.

Data is kept in Exchange but EA only syncs the last 5 days worth or 200 messages, whatever comes first.

Maybe this will teach the users to perform a backu here and there