BlackBerry Forums Support Community
              

Closed Thread
 
Thread Tools
Old 03-21-2011, 01:53 PM   #1
miamivice99
New Member
 
Join Date: Mar 2011
Model: 8350
PIN: N/A
Carrier: Sprint
Posts: 3
Default Warranty replacement, what to do?

Please Login to Remove!

I have the BB 3G for Sprint. The screen stopped working and the Sprint people tell me to talk to Blackberry about it. I haven't had it for a year yet so i assume it's still under warranty. I found the blackberry website to be very confusing and couldn't figure out what to do. Any help would be greatly appreciated.
Offline  
Old 03-21-2011, 02:58 PM   #2
lprmcnit
Thumbs Must Hurt
 
lprmcnit's Avatar
 
Join Date: May 2010
Model: 8530
PIN: N/A
Carrier: Verizon
Posts: 191
Default Re: Warranty replacement, what to do?

I'm not sure about how Sprint handles warranty service, but Verizon gives a 1 year warranty, and they normally handle replacement themselves, rather than directing you to RIM. I can't say, of course if my experience with VZW warranty service translates at all to Sprint...but I'd thin the cell provider would provide waranty replacement.
Offline  
Old 03-21-2011, 03:04 PM   #3
stevetaz
CrackBerry Addict
 
stevetaz's Avatar
 
Join Date: Mar 2008
Model: S III
PIN: N/A
Carrier: sprint
Posts: 844
Default Re: Warranty replacement, what to do?

Did you buy it from Sprint? If so they should handle any warranty claim on your behalf.

Unless you bought it directly from RIM they have nothing to do with a claim from consumers.
__________________
"Criticism is something you can avoid easily by saying nothing, doing nothing, and being nothing"
-Aristotle
Offline  
Old 03-21-2011, 03:54 PM   #4
Dubdub
Appleinator
 
Dubdub's Avatar
 
Join Date: Nov 2005
Location: New Hampshire
Model: App6+
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,038
Default Re: Warranty replacement, what to do?

The carriers should handle all warranty replacements. As saod above, RIM has nothing to do with it.

If you bought it from eBay or else, you are proabably out of luck.
__________________
-->>BB FAQ

-->>Stinsonddog's Tip Site!

-->>Twitter


If someone helps, tell them by clicking the Thanks button.!!
Offline  
Old 03-23-2011, 10:19 PM   #5
miamivice99
New Member
 
Join Date: Mar 2011
Model: 8350
PIN: N/A
Carrier: Sprint
Posts: 3
Default Re: Warranty replacement, what to do?

I bought it from a Sprint store. I didn't go back to the store I bought it from because it's pretty far away, but the store I went to said they couldn't help me and told me to talk to blackberry. This isn't a true spring store its a franchise so i'm not sure if this makes a difference. Im going to head over there tomorrow and talk to them again. Thanks for the help.
Offline  
Old 03-23-2011, 10:26 PM   #6
rambo47
Latino Hasta La Muerte
 
rambo47's Avatar
 
Join Date: Jan 2005
Location: Denville, NJ.
Model: 9370
Carrier: Verizon
Posts: 9,063
Default Re: Warranty replacement, what to do?

Go back to the same store where you bought it. If it's less than a year old, they should be able to do something for you. I'd also tell Sprint about the franchise store that told you to deal directly with RIM. That's just bad advice and designed to get you out of their store. Bad business.
Offline  
Old 03-23-2011, 11:12 PM   #7
miamivice99
New Member
 
Join Date: Mar 2011
Model: 8350
PIN: N/A
Carrier: Sprint
Posts: 3
Default Re: Warranty replacement, what to do?

Quote:
Originally Posted by rambo47 View Post
Go back to the same store where you bought it. If it's less than a year old, they should be able to do something for you. I'd also tell Sprint about the franchise store that told you to deal directly with RIM. That's just bad advice and designed to get you out of their store. Bad business.
Thanks for the help Rambo i'll def let sprint know. Do I have to go back to the store I bought it from? I got it over Thanksgiving while I was visiting family about 3 hours away.
Offline  
Old 03-24-2011, 07:10 AM   #8
stevetaz
CrackBerry Addict
 
stevetaz's Avatar
 
Join Date: Mar 2008
Model: S III
PIN: N/A
Carrier: sprint
Posts: 844
Default Re: Warranty replacement, what to do?

You shouldn't have to go back to the Sprint store you bought it at, but look what happened when you went to a franchise location. They couldn't wait to get you out instead of helping.

How about trying to call Sprint to see if they can help instead of driving three hours? Explain what the problem is and that you tried to go to a local store, but they refused to help. Maybe they can provide guidance or possibly do a replacement if necessary.
__________________
"Criticism is something you can avoid easily by saying nothing, doing nothing, and being nothing"
-Aristotle
Offline  
Old 03-24-2011, 01:29 PM   #9
rambo47
Latino Hasta La Muerte
 
rambo47's Avatar
 
Join Date: Jan 2005
Location: Denville, NJ.
Model: 9370
Carrier: Verizon
Posts: 9,063
Default Re: Warranty replacement, what to do?

Maybe they can also try to "correct" the attitude of that franchise store. Sounds like they need a good arse-kicking.
Offline  
Old 03-24-2011, 04:51 PM   #10
southwestcomm
BlackBerry Extraordinaire
 
Join Date: Jan 2005
Model: Many
Carrier: Sprint
Posts: 1,475
Default Re: Warranty replacement, what to do?

If you purchased the original device from a corporate owned Spritn store find the nearest corporate owned store and go there. The policies are the same across all th stores.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads for: Warranty replacement, what to do?
Thread Thread Starter Forum Replies Last Post
AT&T Not honoring warranty Bezroj Carrier Specific Issues 20 08-17-2010 10:14 AM
Questions about warranty replacement. johnnyrichter General 8100 Series Discussion - Pearl 7 09-30-2008 04:03 PM
Help with Cingular Warranty Replacement Spamdumpster General BlackBerry Discussion 8 05-09-2007 08:28 PM
Is there a thread on BB warranty replacement? stonent General BlackBerry Discussion 7 06-08-2005 06:30 PM
FS: BB 6210 (Rogers) w/ 3yr Replacement Warranty lloydrose Buy Sell Trade 1 06-07-2005 05:15 PM


Johnson Controls VFD68BCB-2C Variable Speed Drive Condenser Fan Speed Control  picture

Johnson Controls VFD68BCB-2C Variable Speed Drive Condenser Fan Speed Control

$999.99



Johnson Controls NU-DCM140-0 Control  Module  new picture

Johnson Controls NU-DCM140-0 Control Module new

$4299.99



P70NA-1 JOHNSON CONTROLS Dual Pressure Control NEW [C4B6] #11 picture

P70NA-1 JOHNSON CONTROLS Dual Pressure Control NEW [C4B6] #11

$89.50



Johnson Controls PCV1630 Programmable VAV Controller Box FX-PCV1630-0 picture

Johnson Controls PCV1630 Programmable VAV Controller Box FX-PCV1630-0

$84.55



Johnson Controls Metasys MS-NAE3510-2 Network Controller picture

Johnson Controls Metasys MS-NAE3510-2 Network Controller

$999.88



Johnson Controls Metasys MS-NAE5510-0 BAS Network Controller picture

Johnson Controls Metasys MS-NAE5510-0 BAS Network Controller

$224.99







Copyright © 2004-2016 BlackBerryForums.com.
The names RIM © and BlackBerry © are registered Trademarks of BlackBerry Inc.