[MrFace]

I have had several of our 8800 users travel internationally and while provisioned for international calling, can NOT be called. They can make calls and receive email perfectly fine but nobody from the United States can call them.

Cingular says the problem is not on their end(yeah right). Anyone seen this before?

[cookes713]

are there any error messages associated to the calls or do they route right to voicemail

[eusjim]

Last November I traveled to Ireland. International service was far from seamless. I believe that the problem related to the way that calls go to voicemail, but it has been too long for the specifics.
Jim

Originally Posted by MrFace

I have had several of our 8800 users travel internationally and while provisioned for international calling, can NOT be called. They can make calls and receive email perfectly fine but nobody from the United States can call them.

Cingular says the problem is not on their end(yeah right). Anyone seen this before?

[cookes713]

Originally Posted by eusjim

Last November I traveled to Ireland. International service was far from seamless. I believe that the problem related to the way that calls go to voicemail, but it has been too long for the specifics.
Jim

A lot of that isn't controlled by your carrier, instead the local carrier that you are roaming on. If they don't have the calls routed a particular way, you will route back into a standard recording where you have the plug the number in to get to the mailbox. For the most part, these issues are based on the priority that the local carrier sets up the route back and has less to do with whom you have your service through.

[MrFace]

Originally Posted by cookes713

are there any error messages associated to the calls or do they route right to voicemail

They would route straight to voicemail. The users having this issue insist it is their phone but I'm not going to argue with them as they are management, you know how that goes...

[thielsa]

Sometimes you have to manually roam to a different carrier to get calls to go through. I noticed with some carriers I could only call back to the USA, and if I wanted to call someone within the country I was visiting I needed to switch to a different carrier. My guess is that this has to do with different roaming agreements AT&T has.

[MrFace]

Originally Posted by thielsa

Sometimes you have to manually roam to a different carrier to get calls to go through. I noticed with some carriers I could only call back to the USA, and if I wanted to call someone within the country I was visiting I needed to switch to a different carrier. My guess is that this has to do with different roaming agreements AT&T has.

I completely agree with you and the people complaining even proved this their selves by switching carriers and it working!!!

Thanks!