BlackBerry Forums Support Community

topher145 · 11-17-2005, 11:42 AM

I have a user who I had to remove from BES and set back up. We made a backup of his data because he really likes the password keeper application. When I try to restore that data via the Advanced option, "Password Keeper" is greyed out on the right side (Device Data) so I cannot restore just that database. There are many items greyed out. I tried looking into my BES IT Policy, but couldn't find any settings for that.

Is it possible to "un-grey" those options to make them available for restore?

topher145 · 11-21-2005, 09:42 AM

stevew · 11-21-2005, 11:28 PM

Yup...I know how to fix this...and its done this way by design...(according to RIM)

1) Unplug device then go to Options\Service books
2) Delete the "Desktop Sync" service book
3) Plug device back in and open the Desktop manager
4) Go to "restore" and you should now be able to restore all of your previously dimmed out items.

The service book gets recreated after the restore is performed -- if I remember correctly.

Please let me know if it works for you...

topher145 · 11-22-2005, 08:51 AM

Steve - thanks for the tip. However, that did not work. Thanks!

stevew · 11-22-2005, 09:37 AM

Quote:

Originally Posted by topher145

Steve - thanks for the tip. However, that did not work. Thanks!

Strange, this solution came from RIM directly and has always worked for us...I'm going to try mine now and get back to you in a few minutes.

stevew · 11-22-2005, 09:47 AM

I just did it and it works perfectly (tested the password keeper before and after the deletion of the desktop sync servce book)...we're on Exchange 2003 on a 4.X BES but I can't imagine that the same process would not work for Domino...as soon as I disconnect from the BDM, it reloads the service book...could be that in the time between deleting and plugging back in, the service book got resent. Try turning off the radio before you delete the service book and only turn back on when done. This should work fine...

topher145 · 11-22-2005, 11:16 AM

Steve, I was able to get the options available to restore, but when I try to do that I get the following error:

Cannot Backup or Restore the following database: PasswordKeeper Options.
The data was not recognized by the device.

The BB is at 4.0(.2?) and the Desktop is 4.1. Is this my problem? Should I just downgrade the Desktop?

stevew · 11-22-2005, 11:23 AM

If you wiped the device, the Password keeper is not installed by default on some devices...check to see if it is on your device, if not just install the password keeper and then you will be able to restore the database.

d_fisher · 11-22-2005, 11:25 AM

Does the new device have the Password Keeper installed? My device did not have it until I manually added it when upgrading the OS.

Doug

topher145 · 11-22-2005, 02:59 PM

Yes, Password Keeper was/is installed on the handheld.

jcalchi · 11-23-2005, 08:44 AM

Go to Enterprise Activation and type ALT + CNFG in the email field. Then turn off wireless sync. Then you'll be able to restore the password keeper database and any other database that was greyed-out. This kind of works the same as pulling the service book off...

Scooters · 11-24-2005, 05:35 PM

I am still trying to move my old password keeper database from my 7290 to my new 8700. I backed up the database before I got the new unit. I keep getting the message that it can't restore the "Read Only" database. Any suggestions?

Scooters · 11-25-2005, 10:57 PM

I was able to restore it following jcalchi's instructions. Thanks!

http://www.blackberryforums.com/showthread.php?t=19633

jscully · 11-28-2005, 10:07 AM

the downside of this is that you will have to re-activate onto the BES...

stevenyc · 11-28-2005, 02:28 PM

Thanks guys. I just went through all of this trying to restore an autotext file, even the "data was not recognized by the device" error, but you guys helped me solved it.
Thank God, because T-Support was useless as ever. The first response from the idiot I spoke to was that he didn't think you could restore an autotext file. When we got to the data error, his advice was to take the battery out and reboot it. Considering the $1500 my company had to spend, this site is the best deal on the web. RIM should be embarrassed.

topher145 · 12-05-2005, 02:40 PM

OK, so if I do that I just get 7845 in the email field.

The alt key IS the bottom left key on the 7100g, right? That's what I use with the escape key to get the "alt-tab" application switcher...

topher145 · 12-07-2005, 08:12 AM

Ttt...

topher145 · 12-08-2005, 11:14 AM

Anyone? =)

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Restore Greyed Out - Why?