[japrx7]

Running BES 4.1 (SP3) on MS Win 2k3/Exchange 2k3.

Device is a PEARL. Had to do a re-activation (wipe) now after the activation no messages appear in the inbox.

Pre-population settings on BES are / 14 days, 500 messages

Any suggestions?

[fadmin]

I beleive if you don't remove user from BES prior to new re-activation it wil not re-populate messages as those were already marked in user mailbox as forwarded already. If you remove it click yes to clear blackberry information from user mailbox. re-add him and clear stats as well. reactivate after that. That should then prepopulate emails as configured 14/500 whatever is met first.
Hope it helps.

[gziz]

ya pre population works if another PIN is recognized, by removing the user and user stats this removes the PIN, if you have a replacement device you shouldn't need to remove and re-add as the BES will recognize its a new PIN and pre pop.