BlackBerry Forums Support Community
              

Closed Thread
 
Thread Tools
Old 09-07-2018, 11:59 AM   #1
EZNow
New Member
 
Join Date: Sep 2018
Model: 9630
PIN: N/A
Carrier: None
Posts: 2
Default Desktop software error killing me!

Please Login to Remove!

Error: The document "Backup before update Blackberry Tour (803BFBD13) (2010-10-19).bbb" could not be opened. blackberry desktop software cannot open files of this type

Hello. I am hoping to restore some backups from my old Tour (2010) on a Macbook running Snow Leopard. The restore files are saved in 2 filename formats (and have no idea why). I am able to restore files that have file name Format A but cannot open any in Format B. Can anyone please help?

Format A- Blackberry Tour (803BFBD13) (2010-10-20) - (Auto).bbb

Format B (3 files trigger above error)- Backup before update Blackberry Tour 803BFBD13) (2010-10-19).bbb

Backup before update Blackberry Tour 803BFBD13) (2010-05-27).bbb

Backup before update Blackberry Tour 803BFBD13) (2010-03-30).bbb
Offline  
Old 09-08-2018, 09:24 PM   #2
tsac
BlackBerry God
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: Cheerios
PIN: No Pin just a Tack
Carrier: at&t
Posts: 10,030
Default Re: Desktop software error killing me!

The backup is from 2010 and may not work on the latest desktop or Link software. There are various methods to open the file and at least get the information for use on another phone.
this is one I found. They offer a free conversion. I have not used the software so read instructions before you do anything,


https://www.blackberryconverter.com/

a second one

https://sourceforge.net/projects/bb-contact-extr/
__________________
Z10 on BES
Z10 on BIS
Offline  
Old 09-09-2018, 02:11 PM   #3
EZNow
New Member
 
Join Date: Sep 2018
Model: 9630
PIN: N/A
Carrier: None
Posts: 2
Default Re: Desktop software error killing me!

Really appreciate your reply! Thank you!

I have heard extract softwares are not very good but will try the ones you sent. Thank you again.

I have restore files back to 2009 that work fine and am using desktop software version 5.0.0.975, running on the original MacBook, running Snow Leopard. All backups work fine on this MacBook except the 3 from 2010 for some reason.

Any and all help is really appreciated. I have time critical information stored in those backups and am completely stuck.
Posted via BlackBerryForums.com Mobile
Offline  
Old 09-09-2018, 08:51 PM   #4
tsac
BlackBerry God
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: Cheerios
PIN: No Pin just a Tack
Carrier: at&t
Posts: 10,030
Default Re: Desktop software error killing me!

As I suggested , read the instructions and make sure you use a copy of the files your trying to open to play with. I had a problem with my phone last year and was also forced to use an extraction software to open and read the contacts and some other info to manually restore info on the phone.

The failure to restore the files may indicate they are corrupted. Hopefully you can get the info you need and the files are not too bad.
__________________
Z10 on BES
Z10 on BIS
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads for: Desktop software error killing me!
Thread Thread Starter Forum Replies Last Post
Possible fixes for Desktop Manager/Driver/No Standard Modem Issues (Vista) maraz RIM Software 0 01-19-2009 01:57 PM
Critical security vulnerability in BlackBerry Desktop Software daphne General BlackBerry Discussion 20 12-06-2008 08:15 AM
Blackberry Desktop Software Install Problem rybo General Legacy Device Discussion 8 04-29-2008 10:31 AM
desktop software question bob_az RIM Software 1 08-14-2007 05:49 PM
Modem Software - Appears to be a feature of OS 4.0 Mark Rejhon General BlackBerry Discussion 45 11-09-2004 01:42 AM


Vintage White APPLE IMAC EMC 1857 15

Vintage White APPLE IMAC EMC 1857 15" 20GB HDD Mac OSX 10.2 256MB RAM 500MHz

$85.00



Lot of 6 Vintage Apple Drawstring Bags For iPhone, Mac, Apple Watch, iPod picture

Lot of 6 Vintage Apple Drawstring Bags For iPhone, Mac, Apple Watch, iPod

$45.00



VINTAGE 1994 Apple Black Toner Laser Writer Cartridge M 2473 G/A NEW SEALED picture

VINTAGE 1994 Apple Black Toner Laser Writer Cartridge M 2473 G/A NEW SEALED

$25.95



Vintage Food Cut-Out Display Print: Mama's Apple Pie w/Ice Cream Topper picture

Vintage Food Cut-Out Display Print: Mama's Apple Pie w/Ice Cream Topper

$19.00



Vintage  Rainbow Logo Apple Post-It Sticky Notes 4

Vintage Rainbow Logo Apple Post-It Sticky Notes 4" Rare computer collectible

$39.99



C2102A-4 INTEL VINTAGE 1K SRAM 1024Bit CERAMIC GOLD PINS APPLE 1, DC1976 Mimeo-1 picture

C2102A-4 INTEL VINTAGE 1K SRAM 1024Bit CERAMIC GOLD PINS APPLE 1, DC1976 Mimeo-1

$31.57







Copyright © 2004-2016 BlackBerryForums.com.
The names RIM © and BlackBerry © are registered Trademarks of BlackBerry Inc.