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Old 01-29-2011, 10:30 AM   #1
thompson88
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Default Newbie looking for help

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Hi

I have a curve 8520 and haven't had it a year yet, for some odd reason when i woke up this morning and took my phone off charge it had frozen couldnt use it at all keypad didnt work menu didnt come up nothing. So i pulled out the battery and restarted my handset and its still the same, nothing works anything i press the screen stays the same home screen image. I cant back up my device blackberry software doesn't recognise the device via usb.

Can anyone help me with this? Thanks

T
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Old 01-29-2011, 10:33 AM   #2
Dubdub
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Default Re: Newbie looking for help

Did you drop it or get it wet?

What was the last thing you did before this happened?
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Old 01-29-2011, 10:36 AM   #3
thompson88
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Default Re: Newbie looking for help

No havent dropped it or got it wet. I didn't do anything different on it at all to make this happen.

Thanks for the reply
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Old 01-29-2011, 10:51 AM   #4
tsac
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Default Re: Newbie looking for help

I had something similar happen to my BB two days ago. I thought I had properly plugged in the charger only to discover after trying a different battery it was caused by a dead battery. Aparently i did not seat the plug right. Unless you can verify the charger is plugged in by seeing the little lightning bolt on the battery indicator you may either have a bad charger or not plugged it in all the way. Worth a try.
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Old 01-29-2011, 10:55 AM   #5
thompson88
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Default Re: Newbie looking for help

It's not the problem charging, its fully charged. I just cant use the handset, its not functioning, just stays on the home screen
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