BlackBerry Forums Support Community
              

Closed Thread
 
Thread Tools
Old 03-16-2010, 06:06 PM   #1
BB1877
Thumbs Must Hurt
 
BB1877's Avatar
 
Join Date: Feb 2005
Location: oHIo
Model: 9930
Carrier: Verizon
Posts: 163
Default What is the failure rate for a BES service pack upgrade?

Please Login to Remove!

I have the last of three major upgrades of my main BlackBerry environment this week. First, I used the knife-edge cutover process to physically move the BES 4.1.3.19 for Domino with local MSDE to another physical server in a different data center. No issues.

Next, I migrated the besmgmt database to a remote SQL server. No issues.

Finally, I need to do an in-place upgrade of the BES 4.1.3.19 (500 users) to a later version in the same codestream...probably 4.1.6.55 since that's what my test server is running.

I've read all the best practices, it worked fine on my test server that is setup the same except for the number of users, I have a ticket open with RIM just in case, and everything is backed up.

But I'm curious...what is the failure rate for service pack installations? Also are there any under-the-hood changes that I may be missing in the documentation that may impact the network?
__________________
BES 2.2.3.11 5/19/04 until 8/31/10 RETIRED
BES 4.1.6.55/Domino 6.5.4 FP2 580 users RETIRED
BES 5.0.1/Domino 8.5.1 223 users RETIRED
Offline  
Old 03-17-2010, 07:48 AM   #2
freakinvibe
BlackBerry Extraordinaire
 
Join Date: Aug 2008
Location: Basel
Model: Class
PIN: N/A
Carrier: Swisscom
Posts: 1,616
Default

It is very difficult to give a % figure. It also depends on what you mean by "failure".

For example, when we upgraded from SP5 to SP6, the DB upgrade did not complete successfully as it needs sysadmin rights on the DB instance and our BESadmin user only was DBO of the BESMgmt database (which is enough for running the BES, but not for upgrading).

After giving the appropriate rights, we just restarted the upgrade and all went fine. Would you consider that a "failure"?
Offline  
Old 03-17-2010, 08:09 AM   #3
BB1877
Thumbs Must Hurt
 
BB1877's Avatar
 
Join Date: Feb 2005
Location: oHIo
Model: 9930
Carrier: Verizon
Posts: 163
Default

No, I would consider that a hiccup. I think a failure is when you have to back-out of the upgrade, restore your previous environment and scramble to bring BES back up as your outage window closes.

I've been there before. Tried to do the knife-edge and MSDE to SQL break at the same time. I've learned to just do one thing at a time...carefully...
__________________
BES 2.2.3.11 5/19/04 until 8/31/10 RETIRED
BES 4.1.6.55/Domino 6.5.4 FP2 580 users RETIRED
BES 5.0.1/Domino 8.5.1 223 users RETIRED
Offline  
Old 03-17-2010, 09:22 AM   #4
DarthBBerry
Wireless Sith Lord
 
DarthBBerry's Avatar
 
Join Date: Jan 2007
Location: Online
Model: iOS 6
Carrier: Verizon x2
Posts: 1,458
Default

From my experience, I've read, reread, documented, and asked for procedural issues from my peers before attempting any type of change such as a SP.

Most recently, I installed an MR and my total downtime was 21 minutes with no issues.
__________________
DarthBBerry
6-Time BlackBerry World Champion (2007-2012)
BlackBerry Certified Support Specialist v5.0
BlackBerry Certified System Administrator v5.0
Offline  
Old 03-18-2010, 12:58 PM   #5
BB1877
Thumbs Must Hurt
 
BB1877's Avatar
 
Join Date: Feb 2005
Location: oHIo
Model: 9930
Carrier: Verizon
Posts: 163
Default

Pulled the trigger. 57 minutes of downtime. Up and running strong. No issues. I'm back in a supported environment and can send PIN messages from the BES again!

My rollback contingency plans are sitting unused, what a heart-breaker...
__________________
BES 2.2.3.11 5/19/04 until 8/31/10 RETIRED
BES 4.1.6.55/Domino 6.5.4 FP2 580 users RETIRED
BES 5.0.1/Domino 8.5.1 223 users RETIRED
Offline  
Old 03-19-2010, 01:47 AM   #6
freakinvibe
BlackBerry Extraordinaire
 
Join Date: Aug 2008
Location: Basel
Model: Class
PIN: N/A
Carrier: Swisscom
Posts: 1,616
Default

Congrats, well done!
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


500pc Radial Electrolytic Capacitor Assortment Kit 24 Value 0.1uF-1000uF 10V-50V picture

500pc Radial Electrolytic Capacitor Assortment Kit 24 Value 0.1uF-1000uF 10V-50V

$11.66



1000Pcs Ceramic Capacitor Assorted Kit Assortment Set 50 Values 50V picture

1000Pcs Ceramic Capacitor Assorted Kit Assortment Set 50 Values 50V

$7.73



Dual Run AC Capacitor 45+5 MFD µF 370-440VAC 50/60Hz 5% HVAC QUALITY GUARANTEED picture

Dual Run AC Capacitor 45+5 MFD µF 370-440VAC 50/60Hz 5% HVAC QUALITY GUARANTEED

$11.95



24 Value 500pcs Electrolytic Capacitor Assortment Box Kit Range 0.1uF-1000uF picture

24 Value 500pcs Electrolytic Capacitor Assortment Box Kit Range 0.1uF-1000uF

$13.99



10pcs JCCON 1000uF 35V Radial Electrolytic Capacitors Low ESR Lot picture

10pcs JCCON 1000uF 35V Radial Electrolytic Capacitors Low ESR Lot

$4.95



1uF to 470uF 12 Values x 10 Each Electrolytic Capacitor 120pc Assortment Kit picture

1uF to 470uF 12 Values x 10 Each Electrolytic Capacitor 120pc Assortment Kit

$6.29







Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.