[sgossard34]

OK guys need some help on this one.

I run BES 4.0 for Exchange 2003. I have one user who suddenly cannot use his 8700c and cannot be re-Enterprise activated.

We have tried new SIMS and 2 new devices. Same result. We send the email activation which appears in the users mailbox. We use the code and begin activation. We see the BES settings email appear in the users mailbox but instead of disappearing it hangs around and never leaves. Activation never takes place.


The only thing to have changed on the users mailbox was that he was moved to another Mailbox Store. This move was completed without errors and the users mailbox functions normal, send and receive email.

I am maybe thinking something got lost between the move and the BES server. Honestly at this point I do not know. Activation has been tested with other users and works fine. The BES server has been rebooted. All BES email is flowing as normal. Any help would be appreciated.


thanks,

[NJBlackBerry]

I recommend wiping out the BB totally using Javaloader (or the JL_CMDER shell) and then reloading the 8700 OS.

Then retry Enterprise Activation..

[sgossard34]

Originally Posted by NJBlackBerry

I recommend wiping out the BB totally using Javaloader (or the JL_CMDER shell) and then reloading the 8700 OS.

Then retry Enterprise Activation..

I appreciate the advise but how would this help? Considering as stated above I have tried using several different blackberry devices including a brand new 8800.

Also we did security wipe each device before we tested with it.


Any other ideas?

[NJBlackBerry]

Security wipe does nothing but get rid of customer data. It doesn't touch the OS or applications.

In the past, there have been devices where EA simply did not work. The fix (not a solution) has been to wipe them out totally (not a security wipe) and reload the OS.

[BB1877]

Can you activate using Desktop Manager or BlackBerry Manager instead of EA?

[sgossard34]

I was not aware of the total device wipe. Thanks!

I guess the part that keeps making me think it is not a device issue and a mailbox/BES issue is that I see the security email in the inbox but it does not instantly disappear like it normally does.

Any thought on this behavior?

[wusmani]

Another tool you might want to try is the Handheldcleanup.exe utility.

[sgossard34]

PROBLEM SOLVED!

Again this was not a device level issue. The actual problem was the user account we have designated for the BES server did not have the necessary Exchange permissions. Also, after we moved the user to the new mailbox store we had to reboot the server. I thought this had been done but apparently it had not. Once the above permissions were applied and the BES server was rebooted user could EA again.


Thanks to everyone who responded! Forum admins you may close this thread.