BES user not receiving messages
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Hello all,
Someone within my organization recently purchased a blackberry, and I've been tasked with getting a single user BES server set up to redirect his corporate email to his device. We have a BES 4.1/Exchange environment.
I was able to get the user added, and associate his Exchange mailbox without any problem. Enterprise activation took a while longer than expected, but he is in fact activated with the correct PIN and Blackberry Manager shows his status as "running."
I've enabled redirection and wireless synchronization. Currently his stats show that no messages have been sent or forwarded. He has 109 filtered messages and 255 failed messages. I've also noticed that the IT policy wasn't applied, its status just shows "error." I tried resending the policy, it will stay in pending for a minute or two and then go back to "error." Not sure if that is related or not...we don't really care to enforce a policy in the first place. Our primary goal is just to get the wireless synchronization running.
Does anybody have any ideas? This is my first time running BES, so I'm not really sure where to look from here. If anyone has any thoughts they'd be greatly appreciated.
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