Okay, so a search didn't reveal any really pertinent topics, so here's our situation:
In circa 12 weeks, we'll be migrating our ~ 1000 Exchange 5.5 users to Exchange 2003. As such, we'll need to also migrate the ~ 100 BB7290 users - wiping and re-EAing all devices (after deleting the users from 'BES1' and adding them to 'BES2') OTA.
I've done some research/investigating, and know that the two BES servers each have their own configuration database (meaning 'delete and add' is the only way to 'migrate' the BB users accounts). The Exchange 5.5 servers are in their own NT 4.0 domain. The new Exchange 2003 is part of the Corporate AD forest.
So, okay, we're pretty much resigned to the necessity of the 'delete - wipe - add - OTA/EA' process. Now my attention (
and the actual purpose for this topic) has turned to
whether and how the user configuration info/user data from the handhelds can be preserved and restored.
We have many users with autosig on (and associated text).
We have users who have configured the device to delete email from device and mailbox (this is a big one!!).
Users have saved important messages in Saved.
I'm sure there are more that I've not yet thought of - so please tell me (or point me to info on):
- How can we capture user-configured setting info (even if we have to later re-configure it all by hand) and device-resident data - WITHOUT use of Desktop software?
- How can those configurations/data be restored after moving the users to a new BES server (again, without Desktop software)?
This is a Corporate environment - Desktop software is NOT used (except as needed by the BES admins to re-install the OS - the devices are used only wirelessly) - Browser use and SMS sending are disabled via IT Policy (as well as lots of other things!) - I'm looking for a solution that uses only the BES features/functionality. I do NOT have access to the BES servers - they are managed by our Remote Access team (which is part of the Corporate Email group).
Thanks in advance for replies - this site rocks!