BlackBerry Forums Support Community
              

Closed Thread
 
Thread Tools
Old 01-26-2010, 09:37 PM   #1
fredgirl13
New Member
 
Join Date: Jan 2010
Model: 8350i
PIN: N/A
Carrier: Nextel
Posts: 4
Default Desktop Manager keeps closing

Please Login to Remove!

Hi. I have downloaded Blackberry Desktop Manager twice now. It seems to install fine, but then when I open it to use it, is closes it self before I can accomplish anything. I am operating Vista, but other than that, I don't know what information to give you.

Please help me with this as we have recently purchased two Blackberry 8350i's and have no way to back them up!

Thank you!
Offline  
Old 01-26-2010, 09:43 PM   #2
sculps74
New Member
 
Join Date: Jan 2010
Model: 9550
PIN: N/A
Carrier: Verizon
Posts: 6
Default

sounds like a virus or something... can you run task manager? a lot of times viruses will close certain programs immediately after they are launched, usually task manager is one of them. If task manager closes right away, it's probably a virus...Though I've never heard of a virus closing the blackberry manager
Offline  
Old 01-26-2010, 09:47 PM   #3
fredgirl13
New Member
 
Join Date: Jan 2010
Model: 8350i
PIN: N/A
Carrier: Nextel
Posts: 4
Default

My task manager is running fine. However, after a recent repair of this computer, I have not reinstalled new virus software.
Offline  
Old 01-26-2010, 09:49 PM   #4
sculps74
New Member
 
Join Date: Jan 2010
Model: 9550
PIN: N/A
Carrier: Verizon
Posts: 6
Default

does windows give you an error, or it just "dissapears"?
Offline  
Old 01-26-2010, 09:51 PM   #5
fredgirl13
New Member
 
Join Date: Jan 2010
Model: 8350i
PIN: N/A
Carrier: Nextel
Posts: 4
Default

Just dissappears. It'll be open then suddenly it is gone.
Offline  
Old 01-26-2010, 09:52 PM   #6
sculps74
New Member
 
Join Date: Jan 2010
Model: 9550
PIN: N/A
Carrier: Verizon
Posts: 6
Default

This may help:

BlackBerry Desktop Manager closes unexpectedly when running on Microsoft Windows Vista
________________________________________
Environment
xxx8226; BlackBerry® Desktop Manager 4.2
xxx8226; Microsoft® Windows® Vistaxxx8482;

________________________________________

Problem
After opening the BlackBerry Desktop Manager running on Microsoft Windows Vista, it abruptly closes. The BlackBerry® Device Manager is also unable to open.
________________________________________

Cause
1. The BlackBerry Desktop Manager software is corrupted
2. The RIMDeviceManagerps.dll file is incorrectly registered in Microsoft Windows
3. Incorrect access permissions on the HKEY_CLASSES_ROOT\RIMDeviceManager.DeviceManager key

________________________________________

Resolution
Cause 1
The BlackBerry Desktop Manager software is corrupted.
Resolution
1. Perform a clean uninstall of the BlackBerry Desktop Manager software. For instructions, see KB02206.
2. Restart the computer.
3. Launch the BlackBerry Desktop Manager Setup 4.2.1 or later as Administrator. To do this, right click the setup file, and select Run as Administrator.
4. Follow the on-screen prompts to complete the setup.
OR
1. On the computer, click Start > Settings > Control Panel > User Accounts.
2. Turn on User Account Control.
3. Restart the computer.
________________________________________

Cause 2
The RIMDeviceManagerps.dll file is incorrectly registered in Microsoft Windows.
Resolution
1. On the computer, click Start > All Programs > Accessories.
2. Right click Command Prompt, and then select Run as Administrator.
3. In the Command Prompt, type cd "\Program Files\Common Files\Research In Motion\RIMDeviceManager".
4. Press ENTER.
5. Type regsvr32 RIMDeviceManagerps.dll
6. Press ENTER.
7. Click OK in the popup window.
________________________________________

Cause 3
Incorrect access permissions are set for the HKEY_CLASSES_ROOT\RIMDeviceManager.DeviceManager key.
Resolution 3
Ensure that you have Read access to the following registry keys:
xxx8226; HKEY_CLASSES_ROOT\RIMDeviceManager.DeviceManager
xxx8226; HKEY_CLASSES_ROOT\RIMDeviceManager.DeviceManager\C LSID
xxx8226; HKEY_CLASSES_ROOT\RIMDeviceManager.DeviceManager\C urVer
xxx8226; HKEY_CLASSES_ROOT\RIMDeviceManager.DeviceManager.1
xxx8226; HKEY_CLASSES_ROOT\RIMDeviceManager.DeviceManager.1 \CLSI

________________________________________

Internal Notes
1) Click on the Start button and type the following in the search box:
regedit
2) Right click on the application that is found and select "Run as administrator"
3) Expand the HKEY_CLASSES_ROOT branch
4) Navigate to RIMDeviceManager.DeviceManager
5) Right click on the key name and select permissions from the menu.
6) Click OK to the prompt about not being able to display permissions.
7) Click on the Advanced button.
8) Click OK to the prompt about not being able to display permissions.
9) Go to the Owner tab.
10) Highlight your username and click OK.
11) Click OK to the Permissions window.
12) Right click the key name again and select permissions.
13) Highlight the user with "Owner" in the name.
14) In the bottom, ensure there is a check mark in the allow column for Full Control.
15) Click OK.
16) Press F5 (or use View > Refresh from the menu)
17) Repeat steps 5 to 17 for the following keys:

Last edited by sculps74; 01-26-2010 at 09:53 PM..
Offline  
Old 01-26-2010, 10:01 PM   #7
fredgirl13
New Member
 
Join Date: Jan 2010
Model: 8350i
PIN: N/A
Carrier: Nextel
Posts: 4
Default

Wow. That's alot. I will start there. Thanks for the help. I'll post back one way or the other.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


SMC Valve Manifold Bank w/ (7) Solenoid Valves VSR8-4-FG-S-3VZR picture

SMC Valve Manifold Bank w/ (7) Solenoid Valves VSR8-4-FG-S-3VZR

$200.00



Command Access VLPKIT36 Solenoid Electrified Panic Kit Door Latch Pullback Kit picture

Command Access VLPKIT36 Solenoid Electrified Panic Kit Door Latch Pullback Kit

$199.99



1PC NEW Norgren 2623077 Solenoid Valve picture

1PC NEW Norgren 2623077 Solenoid Valve

$170.00



1/4

1/4" Inch Fast Response Electric Air Water Solenoid Valve 12V DC Normally Closed

$11.99



1/2

1/2" 110V 120V AC Brass Electric Solenoid Valve Water Air Gas Viton NC 110VAC

$35.95



052600-1000 052600-1001 15471-60010 Fuel Shutoff Solenoid Compatible With Kubota picture

052600-1000 052600-1001 15471-60010 Fuel Shutoff Solenoid Compatible With Kubota

$32.99







Copyright © 2004-2016 BlackBerryForums.com.
The names RIM © and BlackBerry © are registered Trademarks of BlackBerry Inc.