[johnny_boy_uk]

Progress update 4 - The Voyage Home

Testing user moves today has revealed that I can move BB users from one of the two Exchange 5.5 servers to Exchange 2003 OK, but not from the other one. From the problematic Exchange 5.5 Server everything looks OK in BES, after running (HandheldCleanup -U) and the device can look up names against the Global Address List but nothing wireless works against the mailbox.

The Application log on the BES shows errors for the user like:

MAPIMailbox::GetNewMessages - GetContentsTable (0x80070005) failed

and

MAPIMailbox::GetNewMAPIMessage - CreateMessage (0x80070005) failed

Given that emails sent from the device initially tick and after a few seconds red cross I'm thinking Exchange is having a trouble locating/accessing the mailbox after moving from this particular Exchange 5.5 server to Exchange 2003.

I've tried leaving it for 2 hours incase Exchange needed to synchronise the move but the BB didn't come to life. (The mailboxes were working fine from Outlook though while the BB counldn't send/receive).

I tried a Reload User and a wireless activation from BES, but these didn't fix it either as BES still thinks the user is up and running OK complete with updated dates and times for Last Sent Time for emails that didn't send!

The only way to bring such a users BB back to life after moving to Exchange 2003 is to remove them from the BES and manually reconnect through the Desktop Manager / USB cable.

It's only 10 users though so I'd rather that than all 47.

I think I'm ready to sign this project off as complete, BES upgrade wise anyway, so thanks for all your help. I'll keep an eye on this place in case I can help anyone else who's upgrading from ancient hardware/software in future!

[fadmin]

Depending on how many users you have this might be easier just to reactivate all users on new BES..Other then that, too many upgrades at the same time taking place at the same time.
I'd do one thing at the time...

[gibson_hg]

Sounds like it might be their mailbox or possibly the hidden BB folder in the mailbox.

What did you use to move the maiboxes? Quest and XMerge are known for leaving hidden folders behind.

If you can remove them completely from the BES and reactivate them successfully then it's more than likely the hidden BB folder. 10 out of 47 ain't bad, you must be glad to have this over with. Now it's just regular maintenance from here on in.