Quote:
Originally Posted by shawnc
Fair point EZ, and generally I'm one to cut folks some slack. But this guy wasn't passively responding to a question. He asserted something in a very confident manner that was simply false. And it wasn't some obscure fact. For a manager not to know such an important fact about what is likely one of it's top two or three most popular models just strikes me as awfully inept. But like I said, maybe he knew full well what he was talking about and was simply counting on the fact that I was clueless.
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I was in a T-Mo store last night, helping a friend sign up for their new @home hotspot service.
The sales rep did NOT act like he knew it all and when I showed him my Pearl [decked out with a colored trackball, Seidio extended battery and a 4Gb chip] he expressed amazement and expressed thanks when I gave him the URL for the trackball color program.
He did not act like he knew it all. In contrast, I see your point. There is a difference between acting like a condescending know-it-all when one does not know it all and those who admit they are not aware of something [hence they do not dispense bad advice] and treat the customer with respect.
A few times I have relied on what sales reps have told me, bought an item, only to get home and find out I was given bad advice. I hate that.
E.g., when the Pearl first came out I made a special trip to Radio Shack to get a 2.5mm to 3.5mm adapter. The sales rep said with authority that the adapter he sold me would work. Got it home, connected to the Pearl, it did not work. A 45 minute round trip to the store wasted.