[Orinoko]

We currently have a BES5 / BES12 hybrid and BES5 is now longer needed. I cannot find any documentation on decommisioning BES5, can anyone help with the steps?

Thanks!

[knottyrope]

just turn it off or uninstall it
remove port 3101 on firewall
call it a day unless you want to remove the service account too but most use the same one for BES 12

also
How to decommission a BlackBerry Enterprise Server or component and remove it from the BlackBerry Administration Service console

[Orinoko]

Yeah, done that but BES12 is now complaining about not being able to talk to the BES5 servers. We can't add or edit any users..

2016-12-20T13:14:36.484+0000 - CORE {dirSyncProcessor-thread-1} admin.directory.management|core [{}] - WARN QuarantineException caught, quarantine data due to java.lang.IllegalStateException: com.blackberry.enterprise.shadowing.bbc.client.Bbc ClientException: java.net.SocketTimeoutException: connect timed out
com.rim.platform.workflow.io.runner.QuarantineExce ption: java.lang.IllegalStateException: com.blackberry.enterprise.shadowing.bbc.client.Bbc ClientException: java.net.SocketTimeoutException: connect timed out
at com.rim.platform.workflow.errorhandler.impl.Defaul tErrorHandler.handleRetry(DefaultErrorHandler.java :94)
at com.rim.platform.workflow.errorhandler.impl.Defaul tErrorHandler.handle(DefaultErrorHandler.java:80)
at com.rim.platform.workflow.io.runner.WffErrorHandle rRunner.run(WffErrorHandlerRunner.java:74)
at com.rim.platform.workflow.io.runner.WffErrorHandle rRunner.run(WffErrorHandlerRunner.java:25)
at com.rim.platform.workflow.io.runner.ActivityDelega teRunner$ProxyRunnerAdapter.run(ActivityDelegateRu nner.java:50)
at com.rim.platform.mdm.core.service.workflow.RestEas yThreadLocalHandoff.run(RestEasyThreadLocalHandoff .java:39)
at com.rim.platform.workflow.io.runner.ActivityDelega teRunner.run(ActivityDelegateRunner.java:41)
at com.rim.platform.workflow.io.runner.ActivityDelega teRunner.run(ActivityDelegateRunner.java:16)
at com.rim.platform.workflow.io.runner.WorkflowContex tRunner.run(WorkflowContextRunner.java:85)
at com.rim.platform.workflow.io.runner.WorkflowContex tRunner.run(WorkflowContextRunner.java:32)
at com.rim.platform.workflow.io.runner.factory.BasicR unnerFactory$1.run(BasicRunnerFactory.java:186)
at com.rim.platform.workflow.executor.impl.SimpleThre adManager$ExecuteNextDispatcher.run(SimpleThreadMa nager.java:203)
at java.util.concurrent.Executors$RunnableAdapter.cal l(Unknown Source)
at java.util.concurrent.FutureTask.run(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor.runWorker( Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run (Unknown Source)
at java.lang.Thread.run(Unknown Source)

[freakinvibe]

Was BES 5 integrated into BES12, i.e. did you just have one Web Console to manage BES12 and BES 5?

[Orinoko]

Hi, all sorted here's the not very helpfully named KB that helped:

How to decommission Services for devices running BlackBerry OS 7.1 and earlier in BlackBerry Enterprise Service 12

[freakinvibe]

Great, thanks for letting us know. I have not seen this KB before.