[knottyrope]

Just actived a guy but he called to complain no emails are coming in.
The phone guy said to call AT&T. Lucky the user called me first.
he could not send or recieve and emails but had everything since activation.

Did the wipe and reactivate and same issue was there.
Memory was not an issue and only had 430 contacts.
not much in calendar or sent.

So I asked him to goto the activation screen and tell me what it said.

Actived on March 19 2008, um what? its July 11th.

Had user change the time and messages are now coming through.

Why does it not get the right date during activation? It is a little odd.

[hdawg]

BB's don't change their time aujomatically

[DmncnGy]

Wouldn't the EA fail if the time were incorrect - Incorrect Time Zone.

[knottyrope]

It did not fail, thats the weird part.

[DmncnGy]

Is PIM synching, if so, could you have the user send a test message to your account? If you receive this message, reply back to see if he/she receives it. If they do not, start looking at rules within the client (Outlook).

[knottyrope]

It was date related, had nothing to do with rules.
Changing to the right date fixed it.
Just weird that it did the initial sync and no more email after.