[andy7145]

Hi,

I have a 8900 which is frozen on the startup, I was deleting an app and the phone froze I took the battery out and put it back in and now it will not move on from the Vodafone logo. Also i cannot access it if i plug it into my compute it will not connect. Is there any way that i can wipe the phone and then restore a back up? or has anyone had this problem and knows how to resole it? any help please as I am lost without my phone.


Thanks in advance for everyones help.

Andy

[NJBlackBerry]

Sorry about that...

Blackberryfaq.com has lots of great information. Try these threads:

How do I wipe the BlackBerry using Jl Cmder? - BlackBerryFAQ
What to do next if Jl Cmder will not connect and wipe - BlackBerryFAQ

Good luck..

[andy7145]

Hi,

Tryed the program keeps saying unable to open port. any more help would br good please.

Andy

[mb_01]

I have had the same problem yesterday with my phone. It just freezes on the main t-mobile welcome page. I can't even back up the information that i had on it now. I think i will need to see t-mobile about this.

Is there anything else i can do?

[NJBlackBerry]

mb_01 - please see post #2; try to use JL_CMDER to wipe it out.

Andy - did you try the LOADER /NOJVM option? Did that work?

[andy7145]

Hi NJBlackBerry,

Yes I did and it could not open the port, also took it into the Vodafone store today and they could not do it. Its going to have to go off for repair but non of the stores have a loan phone so im Blackberry less for two weeks.


Andy