[tbeaver]

I've searched for a good two hours now and can't find the right information for this problem.

We are on BES and all users have 7100i devices. A user deleted an email on her blackberry, it is still in her outlook on our exchange server and the user wants the email pushed back to her device. How do I syn exchange with her blackberry so the email will reappear in her device?

[penguin3107]

You can't.

Just have the user send the email to themself and it will appear as a new message on the device.

[hdawg]

You and your simple solutions!

Remove the user from the BES, wipe and re-activate; that'll get it back in original form.

[penguin3107]

Originally Posted by hdawg

Remove the user from the BES, wipe and re-activate; that'll get it back in original form.

...if the said email message is not older than 14 days or the 751st email message in the user's mailbox

[hdawg]

Originally Posted by penguin3107

...if the said email message is not older than 14 days or the 751st email message in the user's mailbox

Stupid monkey assumed it was a recent message.

touché

[tbeaver]

Just have the user send the email to themself and it will appear as a new message on the device.

Already thought of that, just wanted to know if a... "standard" method of doing it existed. I did not know if I could force a sync between the blackberry and exchange, or something similar.

Remove the user from the BES, wipe and re-activate; that'll get it back in original form. ...if the said email message is not older than 14 days or the 751st email message in the user's mailbox

Seems a bit harsh for this situation, but I'll keep this in mind for future reference.

Thanks for the feedback, if the user is still having the issue, I will let them know to forward the email back to themselves.