[woylee]

this weekend we moved our email accounts from a exchange 2003 to a 2007 server... at the same time we installed the new service pack 5 bes software... and encountered following problems:

the users are not able to delete their emails.. sending receiving is fine... in the event log following entry:

Event Type: Warning
Event Source: BlackBerry Policy Service
Event Category: None
Event ID: 20000
Date: 21.04.2008
Time: 11:49:40
User: N/A
Computer: BlackBerryServer
Description:
{name@domain.com, PIN=123456789, UserId=00}RequestHandler::HandleITADMINDataCommand - ITPolicy Fail Ack for the command SET_IT_POLICY_COMMAND, ErrorCode 0x3, ErrorText "Reject Authentication Failed" - Processing packet, Tag=12639153

Does someone know where the problem could be?

Thank you,
woylee