[taveirne]

Hi all

I'm having an issue with a new BESx installation:

We have an Exchange 2010 and BES system which was working fine for many years. It was then decided to split the BES into two BESx servers for the two seperate sites. I installed and setup the BESx servers without a problem and used the BES Transport to move a test user across.

All was well with that user. Her emails were working without a problem but her contacts weren't sync'ing. I couldn't see anything obviously wrong so I decided to do an iemstest. Here's the results...

C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\Utility>IEMSTest.exe
BlackBerry Enterprise Server Utility - IEMSTest.exe (IExchangeManageStore), Version 1.0
Copyright (c) Research In Motion, Ltd. 1999. All rights reserved.
OpenMsgStore() for this profile failed (8004011d)

I've rebooted the server, gone through all the permissons, checked the CDO and done all the throttling stuff etc. Still no luck. I know it's not a permissions issue as BESAdmin works fine on the original BES (still running with all the other users) which also means it's not a SendAs permission issue either.

Here's the more anoying part. I tried the same thing on the current BES and got the same answer! That server appears to be working fine so here's another question : Is this a red herring? Is this issue nothing to do with why the contacts aren't sync'ing? If not, I need both issues fixed it possible so if anyone can help, i'd be grateful!

Many thanks!

Adam

[knottyrope]

were you logged in as BESAdmin when doing the test?

[taveirne]

Of course I was!

[nobody7290]

When the iemstest start, you have to select to matching profile for the server first before.
this is not the first profile you see.
KB31053-How to run the IEMSTest

It should be the "Blackberry Server" profile. Otherwise you will see wrong results.

[taveirne]

That's the profile i'm selecting. I've also rebuilt the profile by stopping the services, deleting the profile from the registry, creating a new one and restarting the services.

[nobody7290]

Do you have public folders enabled ?
Is your offline addressbook working and is the Address book published in the public folder ?

[taveirne]

Public folders are enabled. The OAB is working and the address book is not publish in the public folders.

[nobody7290]

not published ?
I am not 100% sure but I thought it should be published. See here for a screenshot:
http://www.blackberryforums.com.au/f...age-store.html
This is not the same problem as you have, but I think it should look like in the screenshots.

also check this article:
KB16459-BlackBerry smartphone users are unable to send and receive email messages after their Legacy Exchange Distinguished Name attributes were manually changed
(Does not match your problem exactly)

[taveirne]

It's not that as the BES server works fine. It has to be a BESx setting as the BES and Exchanges are all working ok.

[nobody7290]

I dont have a better Idea, maybe, if knottyrope is awake he is able to help you ?

[knottyrope]

are you running latest CDO on both and is the BESadmin account on 2010 mail box?

[taveirne]

Hi

Yes, they're all up to date and matching. The BESAdmin is an account on the 2010 mailbox.

[knottyrope]

Change NSPI limits as well?

KB17325-NSPI connection limits when using a Microsoft Windows Server 2008 Global Catalog Server - NSPI Bind Limit exceeded

[taveirne]

Again, unlikely as we already have a full functioning BES but I will check it.