[Boxer]

I hope a question with a simple answer...
The on-screen number pad that comes up with the phone function has a "+" sign on the same "tile" as the 0.
How do I get to the + sign so I can start an international number? Extended touch (hold), and double-tap don't work. Same applies to the "voicemail" function on the 1 key/tile.

[dc/dc]

Well that is just odd. Have you tried just putting "00" before the country code? That's how the network switches know that the call is international anyway (+ translates to 00).

For example, keying 0044 will dial a UK number the same as +44.

[Boxer]

Yes, just using 00 is OK, but some countries do not use this convention so that is why + is better; the carrier takes care of translating to the correct international refix.
If I use the slide out keypad, and press "o", I get the + and it works.
It's just that there is a + on the 0 key on the on-screen keypad, but it seems impossible to get it to work.
May not seem a big issue, but when you live within a few minutes of 3 countries you always use the prefix else you might not get through!

[dc/dc]

Originally Posted by Boxer

Yes, just using 00 is OK, but some countries do not use this convention so that is why + is better; the carrier takes care of translating to the correct international refix.
If I use the slide out keypad, and press "o", I get the + and it works.
It's just that there is a + on the 0 key on the on-screen keypad, but it seems impossible to get it to work.
May not seem a big issue, but when you live within a few minutes of 3 countries you always use the prefix else you might not get through!

I completely understand, but I have yet to visit a country where 00 didn't work in a pinch, including places in the third-world. In fact, I've been to some countries where 00 was the only thing that worked.

Anyway, I checked a mate of mine's device and holding 0 gets a + on his 9800, so it seems to be an issue with your handset. Have you tried pulling the battery recently? Also have you updated your software recently?

[Boxer]

HA, impatience is your enemy (well mine anyway).
So following your info that "hold" works, I tried again... for a long time... and it worked. Nearly 3s.
Same for voice mail.
Battery pulled fairly frequenty, but software update long overdue; its a company phone and the policy does not make this easy. But maybe now I'll try and see if an update sets the time a bit shorter.

Thanks!

[dc/dc]

Originally Posted by Boxer

HA, impatience is your enemy (well mine anyway).
So following your info that "hold" works, I tried again... for a long time... and it worked. Nearly 3s.
Same for voice mail.
Battery pulled fairly frequenty, but software update long overdue; its a company phone and the policy does not make this easy. But maybe now I'll try and see if an update sets the time a bit shorter.

Thanks!

Yeah, 2-3s is normal for holding a key... Glad it's working out for you.

[GDBerryuser]

I had a question regarding the touch pad not working for selecting and dialing address book entries post 2647 OS update. I have done the battery pull several times. Is this a known problem with the new OS. I have no 3rd party apps added as this is on a BES server.

[dc/dc]

Originally Posted by GDBerryuser

I had a question regarding the touch pad not working for selecting and dialing address book entries post 2647 OS update. I have done the battery pull several times. Is this a known problem with the new OS. I have no 3rd party apps added as this is on a BES server.

You should have opened your own thread. It is impolite to post unrelated questions in another user's thread.