[tfolks206]

so i just tried updating my bb 8330 to 4.5 and when it was almost done i got an error message, now the only thing i get on my phone is a battery with a slash through it.


Any help to fix it?

[tfolks206]

now i just get a screen symbol with a circle a square and a triangle with a circle with a slash through it, it says 507 at the bottom

[jsconyers]

That's a good sign, the 507 indicates there's no OS. Try rebooting your PC and installing the OS again. Also, make sure you're using a USB port on the PC and not a USB hub.

[tfolks206]

no dice

tried restarting the pc and plugged it in but it doesnt get the pin off the phone so it doesnt connect to desktop manager


the usb is connected to my pc also

[jsconyers]

Try following these steps
What to do next if Jl Cmder will not connect and wipe - BlackBerryFAQ

Be patient, it may take multiple attempts before it actually connects.

[tfolks206]

that got it!

Thanks a bunch i appreciate it

[jsconyers]

Good deal