[Carnager1]

We are using BES 4.1.3.18 BES. We have a client who needs to have their password reset on their Blackberry w/o having to wipeout the entire device. I know I can do it from the BES, but the thing is their wireless signal is turned off. Is their a way to reset their Blackberry's password w/o having to wipe it out?

Thanks,

[x14]

Highlight user| IT Admin| Set Password and Lock Handheld.

[AlanM]

If the wireless radio is off, then the Set Password option won't work. If it is 4.x on the OS and BES then when you set it back up everything should resynch to the BB. Happens all the time at my place, someone forgets their password and the battery runs out, turning off the wireless.


Alan