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John Clark · 04-01-2011, 10:22 AM

If a password is required on the device you must know the password to do the resettofactory command on it. If you don't, then you will need to reset the password by entering wrong 10 times. That will wipe it and you can enter a new password and then run the resettofactory?

Why do you not know the password? Is this your device?
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04-01-2011, 10:22 AM	#545
John Clark BBF Moderator Join Date: Jun 2005 Model: Z30 OS: 10.2.1.x PIN: s & needles Carrier: AT&T Posts: 34,720	Re: Remove IT Policy If a password is required on the device you must know the password to do the resettofactory command on it. If you don't, then you will need to reset the password by entering wrong 10 times. That will wipe it and you can enter a new password and then run the resettofactory? Why do you not know the password? Is this your device? Posted via BlackBerryForums.com Mobile
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