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MI_BB_TECH · 05-05-2005, 12:38 PM

I am a new wireless support tech here at the State of Michigan and have a client with exactly the same problem. I just did an upgrade to her 7520 to 4.0 and now every call comes in as "unknown", even if their number is listed in her address book.

We use GroupWise and Notifylink here. In looking at her account, I noticed that she has several address books. I suspected that it had something to do with the address book that is specified not having the numbers she is expecting to see.

After reading your post, I think I have a dual problem. I'll call Nextel to check on the caller ID issue and folow up with her address book!

I'm new to the forum and it looks like its already been time well spent!

Thanks for the tips!

05-05-2005, 12:38 PM	#9
MI_BB_TECH Knows Where the Search Button Is Join Date: May 2005 Location: Michigan Model: 8530 Carrier: Verizon Posts: 27	Same problem with 7520 I am a new wireless support tech here at the State of Michigan and have a client with exactly the same problem. I just did an upgrade to her 7520 to 4.0 and now every call comes in as "unknown", even if their number is listed in her address book. We use GroupWise and Notifylink here. In looking at her account, I noticed that she has several address books. I suspected that it had something to do with the address book that is specified not having the numbers she is expecting to see. After reading your post, I think I have a dual problem. I'll call Nextel to check on the caller ID issue and folow up with her address book! I'm new to the forum and it looks like its already been time well spent! Thanks for the tips!
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