Quote:
Originally Posted by javisrt
and if the phone does not turn on at all just the red led blinking?
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red light blinking
try hard reset(pull battery out then put back in)
If that doesn't work software reload
Sometimes the BlackBerry smartphone is not correctly detected by BlackBerry Desktop Manager and thus it is not able to detect the personal identification number (PIN) when going through a standard reload of the BlackBerry Device Software through the application loader tool.
Resolution
The following steps outline how to run the application loader tool when the BlackBerry smartphone is not recognized by BlackBerry Desktop Manager version 4.2 and 4.3:
Install the latest BlackBerry Desktop Software Device Software.
Disconnect the BlackBerry smartphone from the computer.
Remove the battery from the BlackBerry smartphone.
Reconnect the BlackBerry smartphone to the computer.
In BlackBerry Desktop Manager, click Application Loader.
In the Application Loader Wizard window, click Next.
In the Device Application Selection window, click Next.
Click Finish.
At the step Wait for device initialization, insert the battery into the BlackBerry smartphone.
The following steps outline how to run the application loader tool when the BlackBerry smartphone is not recognized by BlackBerry Desktop Manager version 4.5 to 5.0:
Install the latest BlackBerry Desktop Software and BlackBerry Device Software.
Disconnect the BlackBerry smartphone from the computer.
Remove the battery from the BlackBerry smartphone.
Reconnect the BlackBerry smartphone to the computer.
In BlackBerry Desktop Manager, click Application Loader.
Click on Start under Update Software.
In the Available Updates window, click Next.
Click Finish.
At the step Wait for device initialization, insert the battery into the BlackBerry smartphone.
(copied from
www.blackberry.com/btsc KB05342)