Hi - sorry to bother you but you obviously know your way around the phones!
Have same problem - need to wipe a damaged phone that is going back to orange.
Thankfully I managed to save the data and transfer it to the new phone via desk manager but now I need to wipe it and the screen is blank so I would probably have to do it from the computer - any ideas please.......thanks in advance for your help.
Liz
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