from a support point of view, I'm really not looking forward to users having the touchscreen blackberry, just seems alot harder to walk them through things. Alot of users have a hard time being told to scroll/track to certain part of there screens, never mind having them touch certain parts, and with custom themes, it doesn't sound like fun.
I wonder if the core of the OS will stay the same, or will it be a totally new looking enviroment.
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