Quote:
Originally Posted by alvianlai
Don't use BBID, in fact, never use BBM again, the have the most stupid customer support, ever.
My Blackberry ID was hacked 2 days ago, and the hacker changed the password, the security question and the username of my ID so there is no way for me to reset the password or recover my Blackberry ID for it no longer use my previous email as username. Then the hacker harassing and trying to miss use my contacts in that account (i.e. asking my friends to lend "me" money). Tried to warn my friends, but it takes time.
Yesterday contacted Blackberry support and asking them to block that account the prevent the hacker do more harm. And the answer was? "You can create another Blackberry ID using your previous email"
That was NOT the problem, MORON. Even 5th grade can answer that. Is this the kind of support from Blackberry Messenger for it user?
Any logic here? Does this kind of support make sense? No wonder the user is declining.
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Your BBID wasn't hacked. Sounds like you and a bunch of others were tricked into giving your ID credentials on a malicious website. Whatever, you are most likely at fault.
This isn't BlackBerry's fault. I would have no expectation for BlackBerry to do what you think it should do. You made the mess.