BlackBerry Forums Support Community - View Single Post - ***Help ***Sprint Customer Service SUCKS!

rambo47 · 07-25-2010, 02:37 PM

My experience with Sprint CS has always been positive. I've been with them for a full year now. Whoever promised the OP that his Tour 9630 would be replaced with the new Bold 9650 just plain lied. Independent dealers who practice the "churn 'em and burn 'em" style of doing business will say whatEVER it takes to sell you something. A corporate store simply won't do this. If they get caught doing this just once and they're canned.

The BlackBerry Tour's trackball was fatally flawed. I replaced the ball on my Tour 3 times (rather than try to get a decent replacement Tour from Sprint). I finally used my Premier upgrade to grab the new Bold 9650 and retired my Tour. Best move I ever made! The bottom line is that the Tour was awful and never should have been released. Doesn't matter if you got it with Sprint or Verizon. Upgrade to the new Bold (and change carriers if you feel so strongly about it) and be done with the drama.

07-25-2010, 02:37 PM	#20
rambo47 Latino Hasta La Muerte Join Date: Jan 2005 Location: Denville, NJ. Model: 9370 Carrier: Verizon Posts: 9,063	My experience with Sprint CS has always been positive. I've been with them for a full year now. Whoever promised the OP that his Tour 9630 would be replaced with the new Bold 9650 just plain lied. Independent dealers who practice the "churn 'em and burn 'em" style of doing business will say whatEVER it takes to sell you something. A corporate store simply won't do this. If they get caught doing this just once and they're canned. The BlackBerry Tour's trackball was fatally flawed. I replaced the ball on my Tour 3 times (rather than try to get a decent replacement Tour from Sprint). I finally used my Premier upgrade to grab the new Bold 9650 and retired my Tour. Best move I ever made! The bottom line is that the Tour was awful and never should have been released. Doesn't matter if you got it with Sprint or Verizon. Upgrade to the new Bold (and change carriers if you feel so strongly about it) and be done with the drama. Last edited by rambo47; 07-25-2010 at 02:38 PM..
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