BlackBerry Forums Support Community - View Single Post - Serious Problem with 8520 curve but is it Blackberrys Fault?

eddie-kgb · 11-09-2010, 05:33 PM

Kev,

I've had exactly the same problems with my 8520. Not only does the mobile web run really slow, I've been getting poor call quality, it's very frustrating. I'm assuming that this is also caused by the GPRS network. I rang T-mobile and asked to be switched to 3G but they said that this network is not available on my phone and that it's BlackBerrys fault.

The services I'm paying for are not working so it's only fair that we are entitled to return our phones without penalty. They should not be selling products that don't work! Surely we have some sort of consumer rights!

I'm going to call again and if the problem is not sorted soon i'm cancelling my direct debit!

11-09-2010, 05:33 PM	#15
eddie-kgb New Member Join Date: Nov 2010 Model: 8520 PIN: N/A Carrier: T Mobile Posts: 2	Kev, I've had exactly the same problems with my 8520. Not only does the mobile web run really slow, I've been getting poor call quality, it's very frustrating. I'm assuming that this is also caused by the GPRS network. I rang T-mobile and asked to be switched to 3G but they said that this network is not available on my phone and that it's BlackBerrys fault. The services I'm paying for are not working so it's only fair that we are entitled to return our phones without penalty. They should not be selling products that don't work! Surely we have some sort of consumer rights! I'm going to call again and if the problem is not sorted soon i'm cancelling my direct debit!
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