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Old 02-17-2010, 09:50 PM   #4
josh816816
Knows Where the Search Button Is
 
Join Date: May 2006
Model: 9700
Carrier: T-Mobile
Posts: 25
Default

e-GPS has features that look very promising. However, the implementation of this program, fails miserably. The program fails to work consistently. The locate feature or the alert feature will occasionally for me, but the majority of the time, the commands seem to do nothing.

I contacted customer service and they suggested a battery pull. I pulled the batter again (also did it when I installed the program) and the results did not improve. I then emailed customer service back multiple times without a response. After a couple of weeks of no response, I asked Felix how I could get some assistance. He asked me for all of the various details on my Blackberry, what other programs I had running, etc., so he could send to the programmer to determine what the issue was. I sent this info off, and never got a reply from Felix or the developer. After several more weeks of no responses to emails, I asked for a full refund since this program does not work. Felix has refused to provide a refund. Blackberry App World will not respond either.

If you want to take a chance that this program may work, go for it and I wish you good luck. If you ever need technical support or customer service, good luck on getting any response. If you do get a response, I doubt it will help resolve the issue.

I suggest you save your money you would pay for this program, and instead go with the free version of SmrtGuard. Iíve used it for a few days, it works consistently, and their customer service is vastly superior to that offered for e-GPS.
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