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Issue-5: If the handheld already has an IT policy applied from another BlackBerry Enterprise Server, the handheld rejects the new IT policy and wireless activation does not complete. This can happen if the handheld was previously activated on another BlackBerry Enterprise Server that does not share the same database as the current BlackBerry Enterprise Server on which you are trying to activate the handheld.
Workaround: (1) Disable the handheld and perform a Security Wipe through the following steps, Options-Security- Wipe Handheld; (2). Generate and send the user a new activation password; (3) Enterprise Activate the device
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