Was this handheld already on the server and already went through an Enterprise Activation? The only times that pre-pop works, to my knowledge, is either with a new user or a new handheld for an existing user (new PIN, etc). You can try to remove yourself (or whomever) and readd and complete an EA again.
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In the beginning the Universe was created. This has made a lot of people very angry and is widely regarded as a bad move.
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