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Old 08-04-2010, 04:28 PM   #1
bigwillokc
Talking BlackBerry Encyclopedia
 
Join Date: Nov 2005
Location: Oklahoma City, OK
Model: 9800
Carrier: AT&T
Posts: 239
Default Message delays on BES 5.0.2

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I have about 35 users on a VMWare server and everything has been going great, but now email is delayed for several minutes when compared to Outlook. It used to show up before it would show up in Outlook. I do not have any errors in my event logs but i do have a few weird warnings and also noticed a couple of things in the logs, but they don't reference a certain user id. My ping time to the exchange server is <1ms. I have assigned myself a static mailbox agent and now i am getting my emails instantly like before. Here is what I have found:


Event Type: Warning
Event Source: BlackBerry Messaging Agent stw-bb-01 Agent 1
Event Category: None
Event ID: 20000
Date: 8/4/2010
Time: 3:59:37 PM
User: N/A
Computer: STW-BB-01
Description:
RIM_HrResolveProxysFromDN - ResolveProxyAddressesMAPI failed from -2146762751

Event Type: Warning
Event Source: BlackBerry Policy Service
Event Category: None
Event ID: 20000
Date: 8/4/2010
Time: 3:59:27 PM
User: N/A
Computer: STW-BB-01
Description:
SCS::PerformITAdminQueueHealthCheck - HealthCheck found issues

Event Type: Warning
Event Source: BlackBerry Messaging Agent stw-bb-01 Agent 1
Event Category: None
Event ID: 20000
Date: 8/4/2010
Time: 3:26:18 PM
User: N/A
Computer: STW-BB-01
Description:
ExtUDPNtfThread::NotifyDatabase: COM Error 0x80040E57 - IDispatch error #3159 - Source: "Microsoft OLE DB Provider for SQL Server" - Description "Microsoft OLE DB Provider for SQL Server" - Command "ExtUDPNtfThread::NotifyDatabase"

I also noticed this in my MAGT logs
[45063] (08/04 14:27:15.172):{0x16F4} {ConnectionPool::GetConnection()}: Wait time of 328ms exceeded 100ms. 2 thread(s) are still waiting. Pool may need more connections to reduce wait time.
[45063] (08/04 14:27:15.172):{0x16D4} {ConnectionPool::GetConnection()}: Wait time of 328ms exceeded 100ms. 1 thread(s) are still waiting. Pool may need more connections to reduce wait time.

and these in my POLC logs
[40000] (08/04 09:41:03.929):{0x14F0} {}RequestHandler::DoWork - Processing ITADMINQUEUE_HEALTHCHECK request
[40000] (08/04 09:41:03.929):{0x1500} {}RequestHandler::DoWork - Processing QUEUE_KEY_REGEN_EVENTS request
[40000] (08/04 09:41:03.929):{0x14F0} {email@domain.com, PIN=xxxxxxxx, UserId=23}SCS::CheckForFailedAppDeliveryRequests - Command SEND_APC_APP, Status 6, StatusMessage "45162".
[20000] (08/04 09:41:03.944):{0x14F0} SCS::PerformITAdminQueueHealthCheck - HealthCheck found issues
[40000] (08/04 09:41:03.944):{0x1500} {email@domain.com, PIN=xxxxxxxx, UserId=89}SCS::CheckDBandQueueKeyRegenRequests - Queuing REQUEST_KEY_GENERATION request
[40000] (08/04 09:41:03.960):{0x14F8} {}RequestHandler::DoWork - Processing QUEUE_STALE_ITPOLICIES request
[40000] (08/04 09:41:03.960):{0x14F4} {}RequestHandler::DoWork - Processing CHECK_FOR_UNAPPLIED_ITPOLICIES request
[40000] (08/04 09:41:03.960):{0x14F4} {}RequestHandler::DoWork - Completed CHECK_FOR_UNAPPLIED_ITPOLICIES request
[20000] (08/04 09:41:04.132):{0x14F0} SCS::RequeueInProgressCommands - 3 commands were requeued
[40000] (08/04 09:41:04.132):{0x14F0} {}RequestHandler::DoWork - Completed ITADMINQUEUE_HEALTHCHECK request


Any help would be greatly appreciated.

Last edited by JSanders; 10-24-2010 at 08:28 PM.. Reason: remove personal info
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