[Snyder81]

I am having this issue for just one user and it happened a few weeks back. The Send As is not the problem as I'm able to send mail in Outlook when logged into the user's profile. The user can respond to meeting invitations since they use CDO, but he can't draft or reply to messages since they get rejected on the handheld when attempting to send.

The BES Agent log shows(personal info removed):

[20000] (02/13 14:33:48.475):{0x149C} {first.last@domain.com} Send() failed: ERR_SUBMIT_MAIL, Tag=229195

I currently have a case open with TSupport and they can't figure it out and we're closing in on an hour...



In my case, TSupport thinks the "SendAs" permission has become corrupted on the user AD account object. I removed inheritance in AD for this user (since we use inheritance to propogate that permission) and made sure that permission was gone from the account. I'm going to wait 20 minutes for the BlackBerry router service to pick up the change, then turn inheritance back on for the user's AD account, ensure the SendAs permission has been added again, and then wait another 20 minutes for the BlackBerry router to pick up the change. If I don't report back, assume it worked.

FYI - TSupport determined it was a SendAs permission problem due to the MAPI error in the MAGT log for this user's BlackBerry Agent. Below is the line with the MAPI error - the "0x80070005" indicated permission denied to send the message.

[20265] (02/13 14:33:47.725):{0x149C} {first.last@domain.com} MAPIMailbox::Send(ppMAPIMessage) - SubmitMessage (0x80070005) failed