Thread: Event ID: 10000
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Old 11-26-2007, 10:26 AM   #4
Morse57
Knows Where the Search Button Is
 
Join Date: Oct 2007
Model: 8820
PIN: N/A
Carrier: Orange
Posts: 27
Default

Hi.

Thanks for the welcome and for your response.

Here are the full errors, in this order:
Event Type: Error
Event Source: BlackBerry Alert
Event Category: None
Event ID: 10000
Date: 25/11/2007
Time: 17:58:51
User: N/A
Computer: OUR-SERVER
Description:
DoSMTPCommand: Expected 250 or 251, got 550

Event Type: Error
Event Source: BlackBerry Alert
Event Category: None
Event ID: 10000
Date: 25/11/2007
Time: 17:58:51
User: N/A
Computer: OUR-SERVER
Description:
DoSMTPCommand: Command was: RCPT TO: <validname@ourdomain.local>

Event Type: Error
Event Source: BlackBerry Alert
Event Category: None
Event ID: 10000
Date: 25/11/2007
Time: 17:58:51
User: N/A
Computer: OUR-SERVER
Description:
DoSMTPCommand: Response was: 550 5.1.1 User unknown

Event Type: Error
Event Source: BlackBerry Alert
Event Category: None
Event ID: 10000
Date: 25/11/2007
Time: 17:58:51
User: N/A
Computer: OUR-SERVER
Description:
SendMailMessage: Sent [RCPT TO: <validname@ourdomain.local>]

Event Type: Error
Event Source: BlackBerry Alert
Event Category: None
Event ID: 10000
Date: 25/11/2007
Time: 17:58:51
User: N/A
Computer: OUR-SERVER
Description:
SendMailMessage: Unable to find a valid SMTP host

Event Type: Error
Event Source: BlackBerry Alert
Event Category: None
Event ID: 10000
Date: 25/11/2007
Time: 17:58:51
User: N/A
Computer: OUR-SERVER
Description:
Alarm::Email: SendMailMessage returned failure
I am also getting ping errors & dropped connections, which may be a part of this problem or a different one altogether:
Event Type: Error
Event Source: BlackBerry Router
Event Category: None
Event ID: 10000
Date: 25/11/2007
Time: 17:58:51
User: N/A
Computer: OUR-SERVER
Description:
[SERVICE_RELAY_SESSION:S24233534:00b57080] Too many relay ping failures - dropping connection. Failures: 10
The messages to me at .local should be alerts. As far as I can establish, the BB user's mail is going back & forth OK.

This is our first experience with BES and I'm not a full-time techie, so any help will be greatly appreciated.

Many thanks
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