Ok, so now I have a user (on AT&T) that could not send a message on her Blackberry to someone internally, but could send a message to me internally. I emailed the user she was trying to email fine from my Verizon Blackberry.
I've tried to call RIM, but didn't get through before I had to leave the call. I sent an e-mail with the issue last night and still have no response, though I have level 2 TSupport.
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