BlackBerry Forums Support Community - View Single Post - TMO 7100t OS4.0 Software Released [OFFICIAL 4.0!]

jeffmcclan · 02-06-2005, 03:16 PM

My upgrade of two 7100t's to 4.0 from 3.8 had mixed results (both were done by removing Desktop Mgr and Handheld software from the computer and doing a clean install of Desktop Mgr 4.0 and Handheld SW 4.0.

The first phone upgraded without major issues on a XP SP2 notebook. The automatic reloading of data did fail but was easily restored by performing a manual restore.

The second phone upgrade (using a different notebook) resulted in a dead screen 507 error message on the phone (no software loaded). After the phone failure, Desktop Mgr also would repeatedly crash when launched on the XP SP2 notebook. Removing all items from startup and re-installing both Desktop Mgr 4.0 and Handheld SW 4.0 has failed to resolve the problem. My only solution was to load 4.0 and restore the second phone using the first notebook (put the phone back into service but does not enable phone backups on the 2nd notebook). Submitting the XP error report to Microsoft online results in a message that RIM software error has no known solution.

It will be interesting to see if others have issues with the current upgrade software.

02-06-2005, 03:16 PM	#86
jeffmcclan Thumbs Must Hurt Join Date: Oct 2004 Posts: 102	7110t 4.0 Upgrades - one successful, one 507 error message My upgrade of two 7100t's to 4.0 from 3.8 had mixed results (both were done by removing Desktop Mgr and Handheld software from the computer and doing a clean install of Desktop Mgr 4.0 and Handheld SW 4.0. The first phone upgraded without major issues on a XP SP2 notebook. The automatic reloading of data did fail but was easily restored by performing a manual restore. The second phone upgrade (using a different notebook) resulted in a dead screen 507 error message on the phone (no software loaded). After the phone failure, Desktop Mgr also would repeatedly crash when launched on the XP SP2 notebook. Removing all items from startup and re-installing both Desktop Mgr 4.0 and Handheld SW 4.0 has failed to resolve the problem. My only solution was to load 4.0 and restore the second phone using the first notebook (put the phone back into service but does not enable phone backups on the 2nd notebook). Submitting the XP error report to Microsoft online results in a message that RIM software error has no known solution. It will be interesting to see if others have issues with the current upgrade software.
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