BlackBerry Forums Support Community - View Single Post

markpin · 03-09-2014, 06:40 AM

The battery is not the problem, I have another 9810 which is working properly still and I have swopped batteries, recharged them etc etc etc.

I eventually got BBSAK to talk to the dead phone once and it wiped the software, I thought I was getting somewhere. I even go the error message!

When I started to up load a new OS, the phone has now decided to go to a white screen after 2/3rds of the white bar has passed. At that point it is totally dead and invisible to BBSAK. The blackberry desktop does appear to find the phone but can't do anything with it.

I am quite stuck now. How are you meant to reset a phone with a completely white screen?

03-09-2014, 06:40 AM	#6
markpin New Member Join Date: Mar 2014 Model: 9810 PIN: N/A Carrier: ee Posts: 7	Re: 9810 won't boot up The battery is not the problem, I have another 9810 which is working properly still and I have swopped batteries, recharged them etc etc etc. I eventually got BBSAK to talk to the dead phone once and it wiped the software, I thought I was getting somewhere. I even go the error message! When I started to up load a new OS, the phone has now decided to go to a white screen after 2/3rds of the white bar has passed. At that point it is totally dead and invisible to BBSAK. The blackberry desktop does appear to find the phone but can't do anything with it. I am quite stuck now. How are you meant to reset a phone with a completely white screen?
Offline