I have a BB 8320 (second hand). Before I received it, it was updated - checked and everything was working fine for a few months.
I charged the phone the other day and when I unplugged it, I received a white screen!
I read all the threads on the 'How to resolved' this issue, but nothing worked!
Downloaded the Jl_Cmder utility, installed it.
I ran the Jl_Cmder, but when I run the utility, it reports that the port cannot be accessed...I pulled the battery, it would connect, then drop the connection.
So I decided to go ahead and run the 'WIPE' utility (I think it worked!?!)
I ran the OS upgrade and the OS install went smooth, no errors, no problems....it completed and when the phone went to boot up, I got the white screen, again!..
I ran the procedure twice, same results!
I decidied to unintalled all the BB software and reinstalled it...(thinking that it was just a bad installation)...
Ran the DM, and the upgrade option kicked in and started to update the phone, then it crashed!
I ran the Jl_Cmder again....(getting the same error message)...
I ran the loader program, it started to do it's thing and is completed, and when the phone rebooted, the hour glass ran for about 10 minutes, then I got a white screen with the error 561!
I don't know what else to do, other than giving this phone to my toddler to play with!
Please help!