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Old 05-18-2005, 08:20 AM   #17
New Member
Join Date: May 2005
Model: 7250
Posts: 2
Default BES 4.0 vs. Symantec Corporate

We are on BES 4.0 with 7250 handhelds. Symantec corporate runs against the server daily. After a reboot of the server, the Blackberry Policy Service 20000 events go away until Symantec scans files again. The event description includes: "RequestHandler::DoITPolicyDeviceSentProcessin g - Unable to find matching entry id for SRPTag=2934 and GMEId=0".

This does not appear to interfere with email messaging. The SQL DB is remote.

Are there files that should be excluded from scanning? This is a dedicated BES server.