No offense taken, but I'm not a novice admin. I read pages of docs and followed through all the best practices and pre-upgrade planning tests. I also contact TSupport with questions about potential issues. My configuration is as simple as possible (single BES, single Exchange box) yet this was still a nightmare and did not work at all as planned. RIM's tech docs and KB are unbelievably limited, not including tons of apparently known issues. One doc includes steps another doc doesn't. I've upgraded much bigger and more complex systems with much less trouble. A lot of it is RIM's very poor documentation (at least MS has reams of white papers and tech guides). Having TSupport walk you through the process should not be necessary if the docs were in order.
Alright, we don't need to hijack this thread. Suffice it to say, yes, others are having EA issues with the 4.1 upgrade, but you should be able to resolve them. Be strong! ;)
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