BlackBerry Forums Support Community - View Single Post - 4.1 upgrade and failed Enterprise Activations

afrazier5 · 07-27-2006, 09:37 PM

I'm hoping someone can help a bit with this one. We recently upgraded all of our BES servers (we have 3 in all) to 4.1. Prior to the upgrade, all of the enterprise wireless activations were working perfectly. After the upgrade however, we are seeing problems with a large number of activations. With probably 50-75% of the enterprise activations, the process fails and returns the error telling the user to contact their sys admin. We've been able to get the devices to activate via desktop synch but this totally defeats the purpose. We've been in contact with RIM and thus far, are not getting very far. For those that have upgraded to 4.1, are you seeing this as well and if so, can you offer any suggestions? I'd like to get this fixed as soon as possible as it is a royal pain in the tushy for our admins and our users...

Signed,
Frustrated..

07-27-2006, 09:37 PM	#1
afrazier5 Knows Where the Search Button Is Join Date: Mar 2006 Location: Salt Lake City, UT Model: 8100 OS: 4.2.1.96 Carrier: ATT Posts: 29	4.1 upgrade and failed Enterprise Activations Please Login to Remove! I'm hoping someone can help a bit with this one. We recently upgraded all of our BES servers (we have 3 in all) to 4.1. Prior to the upgrade, all of the enterprise wireless activations were working perfectly. After the upgrade however, we are seeing problems with a large number of activations. With probably 50-75% of the enterprise activations, the process fails and returns the error telling the user to contact their sys admin. We've been able to get the devices to activate via desktop synch but this totally defeats the purpose. We've been in contact with RIM and thus far, are not getting very far. For those that have upgraded to 4.1, are you seeing this as well and if so, can you offer any suggestions? I'd like to get this fixed as soon as possible as it is a royal pain in the tushy for our admins and our users... Signed, Frustrated..
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