BlackBerry Forums Support Community - View Single Post - Was BES, now BIS, but can't use data services, it policies remain on device

jdisney · 11-02-2009, 07:01 PM

I have a blackberry 9000 bold 3g device, sware version 4.6. I was using it in Australia with my employer there as a BES user with IT restrictions etc.

I have since left that employer and am now in the US on a 3g carrier here.

I can receive emails, but when i try to reply it says "no mail services configured, will be saved to drafts only".

When i try to use the browser, it says "device doesnt have any browser configuration service book entries. please contact your service provider to enable the browser". i often get a "java null point" error or similar.

i also cant use blackberry messenger.

i have had my carrier in in the USA resend me the service books, several times. i have made sure my carrier has the right browser settings that are consistent across my device, them as the carrier and RIM browser/web, which is apparently important.

also for example, when i go into email setup wizard on the device, the only option i have is to set up another BES / enterprise account. the device gives no other choices, so i have to use my carrier's website instead.

it has been months and i have tried everything. i have downloaded JL commander (JL_cmder) app that is posted here and should help remove IT policies and restrictions, but i cant get it to even open properly once installed. My PC is using 64 bit vista OS.

i have all my data backed up, and ready to just do a factory reset, but i cant even find the wipe function on the device, in help menu, or on the desktop manager.

any ideas?? very very frustrated, and no one seems to know what to do with my situation, and i am sure i'm not alone here.

many thanks in advance.

11-02-2009, 07:01 PM	#1
jdisney New Member Join Date: Mar 2009 Model: 9000 PIN: N/A Carrier: telstra Posts: 4	Was BES, now BIS, but can't use data services, it policies remain on device Please Login to Remove! I have a blackberry 9000 bold 3g device, sware version 4.6. I was using it in Australia with my employer there as a BES user with IT restrictions etc. I have since left that employer and am now in the US on a 3g carrier here. I can receive emails, but when i try to reply it says "no mail services configured, will be saved to drafts only". When i try to use the browser, it says "device doesnt have any browser configuration service book entries. please contact your service provider to enable the browser". i often get a "java null point" error or similar. i also cant use blackberry messenger. i have had my carrier in in the USA resend me the service books, several times. i have made sure my carrier has the right browser settings that are consistent across my device, them as the carrier and RIM browser/web, which is apparently important. also for example, when i go into email setup wizard on the device, the only option i have is to set up another BES / enterprise account. the device gives no other choices, so i have to use my carrier's website instead. it has been months and i have tried everything. i have downloaded JL commander (JL_cmder) app that is posted here and should help remove IT policies and restrictions, but i cant get it to even open properly once installed. My PC is using 64 bit vista OS. i have all my data backed up, and ready to just do a factory reset, but i cant even find the wipe function on the device, in help menu, or on the desktop manager. any ideas?? very very frustrated, and no one seems to know what to do with my situation, and i am sure i'm not alone here. many thanks in advance.
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