More details....
I actually was not the one to speak to RIM on the issue however based on the email communication I've seen, talks to a possible problem with the IT Policy on Wireless Backup feature. The users always seem to time out (15-20 minutes) during the activation process wherein they receive the "Contact your System Admin" message. Nothing was changed within our Exchange environment to my knowledge. Of the 3 BES servers we operate, they are located in 3 strategic data centers around the globe and connect to a large number of exchange servers (hence varied ping times and OS versions). We also have approximately 400+ users on each BES server. I'm not the actual person who manages the server but am accountable for the service as a whole so have alot of feelers into how everything operates so can not speak to which service account was used or versions of MDAC, MSDE and ESM....sorry! Hope that might help further...
A
|