BlackBerry Forums Support Community - View Single Post - cannot validate or set up my email address

GraL · 03-07-2014, 09:17 AM

I have the same problem as described here, since Tuesday,4th March.

I got a message from BB stating I needed to re validate my hotmail email account.

I have had the hotmail account on my BB 9790 working fine for years.

I called my service provider (T Mobile in the Netherlands) and they could only suggest it was a hardware problem on the BB, which as I can sync with my gmail account, is not the answer.

I can log on to my hotmail account via PC.

I've done the take out battery thing. Didn't make a difference.

I tried the Resending service books thing too, but this only prompted a message to my gmail account, which I also have on my BB, and is working fine.

Hotmail is the problem.

Any further advice anyone can offer?

03-07-2014, 09:17 AM	#8
GraL New Member Join Date: Mar 2014 Model: 9790 PIN: N/A Carrier: T Mobile Posts: 1	Re: cannot validate or set up my email address I have the same problem as described here, since Tuesday,4th March. I got a message from BB stating I needed to re validate my hotmail email account. I have had the hotmail account on my BB 9790 working fine for years. I called my service provider (T Mobile in the Netherlands) and they could only suggest it was a hardware problem on the BB, which as I can sync with my gmail account, is not the answer. I can log on to my hotmail account via PC. I've done the take out battery thing. Didn't make a difference. I tried the Resending service books thing too, but this only prompted a message to my gmail account, which I also have on my BB, and is working fine. Hotmail is the problem. Any further advice anyone can offer?
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