Well it could not update the folder stat, so that sounds like it could not save the information into the userxxx8217;s mailbox, or it could not update the information on the handheld.
If it is on the users mailbox, you would have to remove the user from the server add them back and re-Enterprise Activate.
If the issue is on the HH then a security wipe and Enterprise Activation.
Either way it is a bit of works. And you will have to get the user involved in one what or another.
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