BlackBerry Forums Support Community - View Single Post - Blackberry filing messages to wrong folder

dpeters11 · 07-19-2011, 08:08 AM

I have a user who is having trouble filing messages into folders on his Blackberry. He has a 9800 on 6.0.0.526. BES is 5.0.3.31 on Exchange 2007 SP3. He, as an example, files 7 messages. Two go into the correct folder, the next 5 go into the same folder as the second message, but he placed them in different folders. I completely wiped his Blackberry, deleted him from BES (including mailbox info), readded him and selected all his folders for redirection but this is still happening. Does anyone have any suggestions?

07-19-2011, 08:08 AM	#1
dpeters11 Talking BlackBerry Encyclopedia Join Date: Oct 2004 Model: 9530 Carrier: Verizon Posts: 302	Blackberry filing messages to wrong folder Please Login to Remove! I have a user who is having trouble filing messages into folders on his Blackberry. He has a 9800 on 6.0.0.526. BES is 5.0.3.31 on Exchange 2007 SP3. He, as an example, files 7 messages. Two go into the correct folder, the next 5 go into the same folder as the second message, but he placed them in different folders. I completely wiped his Blackberry, deleted him from BES (including mailbox info), readded him and selected all his folders for redirection but this is still happening. Does anyone have any suggestions?
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