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Old 08-13-2018, 09:08 AM   #10
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aiharkness's Avatar
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.3
Carrier: T-Mobile USA
Posts: 14,081
Default Re: Blackberry Classic stays connected to network but loses internet access

Another question occurs to me. As I understand it, the device is connecting to the network. The problem is lack of data throughput. Or maybe there is data throughput, but at too low a rate? Or is it maybe the problem is the app somehow?

To test, and possibly narrow the issue, what else did you try? Can you send and receive BBM messages? Send yourself a PIN message and receive it? Send and receive email? Can you browse any sites?

Trying a different browser may be a good idea, but if the app uses the browser, it likely uses the default device browser and no way to change that.

It does sound like congestion is not the problem, and like the device or the app is having some problem with the network (or the network is having some problem with the device or the app).
- Ira
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